We will contact the shipping carrier to initiate a claim for you. Please contact us immediately if a product has arrived damaged.We can also use the e-mail or phone number associated with the order to locate it in our system. This can be the order number or the original invoice that came with the item. We do not accept items that have stickers on them or any changes/damages to original packaging.Īll returns require a receipt or proof of purchase.To be eligible for a refund or exchange, the item must be unused, unopened and in its original packaging, and in the same condition that you received it.All items are eligible for a return for up to 30 days from the delivery date.

Once we get the item back, we will ship a replacement or issue a full refund.

If there is no need for a claim, we will issue a prepaid return label to return the item. If this is an expensive item, we may have to open a claim with the shipper and will need buyer cooperation (and keeping the item/box/packaging). If an item arrives damaged, we will need photos showing the damage. World of Nintendo / Super Mario / Mario Kart icon-chevronĮligibility for a Return (Refund or Exchange).Heroes of Goo Jit Zu Action Figures icon-chevron.Collectible Statues & Figurines icon-chevron.Backpacks, Purses & Wallets icon-chevron.Shop by Brand/Type icon-chevron Expand submenu.

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